Create templated reviews, automate sending and view your company reputation in a dashboard.
Companies with more than a few Loan Officers have been struggling to meet compliance requirements for reviews. Many are using spreadsheets and archiving emails to do their best to track conversations and resolution to both positive and negative reviews. Get rid of all of the spreadsheets (and security issues) and get a comprehensive solution.
BetterLoanOfficers.com Pro-Enterprise is an integrated platform to ease the sending and receiving of reviews across an organization while offering complete transparency to the process. Imagine improved customer service and an audit trail to make everyone else happy.
- Send, Receive and Manage Online Reviews
- View all Reviews from all Customers
- Automatically Share Reviews via Social Media
- View and Measure the Highest Rated Loan Officers
- Manage Disputed Reviews
- Track Every Step of Reviews for Complicance
- Ensure Highest Customer Satisfaction
- API Integration with Company Systems
- Encompass, CRMs and Single Sign-on
Most Are Still Using Spreadsheets
The BetterLoanOfficers.com dashboard offers different views by role. A branch manager will see their branch only. CEOs can see everything including which customers are reviewing negatively. By drilling down, Key Performance Indicators (KPIs) can be developed for your organization.
- Summary View of LO Reviews
- Drill Down on Review Results
- Management of Escalation Tracking
- Customization by Role